The IAITAM Certified Software Asset Manager (“CSAM”) Course is a designed to ensure students can manage software assets in an environment and industry with ever-changing variables. From software piracy and compliance issues to legislation and organizational challenges, it is necessary to evaluate both the internal and external influences that bring about change in how organizations manage their IT assets. A successful Software Asset Manager must look at the overall goals of the organization and determine where Software Asset Management will be a strategic influence in achieving those goals.


During this course, students learn best practices in Software Asset Management, the “when” and “why” to question whether something should or shouldn’t be done, how to clearly identify goals, and how to quantify success with metrics. Software Asset Management (“SAM”) is the set of business practices that support the use of software within an organization and frequently involves a new view on how and why software traverses that organization. SAM is currently considered a necessary business function by many organizations who view Software Asset Managers as key contributors to their overall organizational success. Some of these goals include:   • Reducing Risk • Increasing Accountability • Uncovering Savings • Gaining Control of the IT Environment


To be successful, Software Asset Managers need to learn what the Software Asset Management business best practices are and how to implement and leverage those best practices in a way that is tailored to their organization.

IAITAM CSAM Course Registration

Complete this form and we will contact you with instructions on how to register for your selected course.

Onsite and Online Courses

Contact Us For Pricing

All courses are instructor-led and delivered virtually.

Important Information

Online Class Requirements

Students will benefit from participating in live discussions over WEBCAM and should take every opportunity to test the Microsoft Skype for Business ® conference software prior to the start of class (see your class schedule). High bandwidth connections are required (3.0 Mbps minimum) for video and audio.

Refund Policy

Full Refunds (minus processing fee) are given up to 30 days prior to the scheduled class date. Within 30 days, 50% refund will be given. If less than 2 weeks, NO REFUND will be given, though you may opt to reschedule your class date.



Class registration closes two weeks prior to class. If there is a pressing need for a seat, please send an email to training@anglepoint.com with the subject ‘LATE REGISTRATION’ and your contact information. We will do our best to get you a seat, but we cannot guarantee availability.

Course Outline

Course Outline

• Introduction to IAITAM

• Instructor Introduction

• Student Introductions

• ITAM Code of Ethics

• Description of CSAM

• Overview of the ITAM Program

• ITAM As A Program • 12 IAITAM KPAs

• Program Management

• Acquisition Management

• Asset Identification Management

• Communication and Education Management

• Compliance Management

• Disposal Management

• Documentation Management

• Financial Management

• Legislation Management

• Policy Management

• The Scope of Software

• Licensing

• Audits

• Proactive Vs. Reactive SAM

• Saving Benefits of SAM

• ITAM Compliance

• Audit Response

• Enforcement Entities

• Due Diligence for Compliance

• The Art of Negotiation

• ITAM Automation

• Metering/Usage Tool Functions

• Hardware and Organizational Impacts

• Hardware Focal Points for S

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