The CITAM Course, intended to guide individuals within the profession and align the needs of the organization with ITAM best practices for the benefit of the organization, was originally developed by professional IT Asset Managers to codify a number of existing IAITAM professional development programs. IAITAM’s Certification in IT Asset Management has evolved over the years to accommodate the changes in the profession which caused an evolutionary change in the course as well. This hands-on course will allow professionals to review existing infrastructure, policies and processes and work from the existing model to plan a real-world IT Asset Management Program for the future – one that is applicable to the global work place and inclusive of a widely dynamic range of issues as well as properly managing IT assets across the enterprise.


The primary purpose of this course is to educate ITAM professionals to manage IT assets while aligning with the organizational business drivers that promote ROI, reduces risk and increases productivity. By attending this course the attendee will be able to understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program; specify and define the duties and responsibilities necessary to be an effective IT Asset Manager; as well as be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program.





IAITAM CITAM Course Registration

Onsite and Online Courses

Contact Us For Pricing

CITAM Course Dates

All courses are instructor-led and delivered virtually.

MARCH 2022

March 22-24 | 9:00 am – 5:00 pm ET

Important Information

Online Class Requirements

Students will benefit from participating in live discussions over WEBCAM and should take every opportunity to test the Microsoft Skype for Business ® conference software prior to the start of class (see your class schedule). High bandwidth connections are required (3.0 Mbps minimum) for video and audio.

Refund Policy

Full Refunds (minus processing fee) are given up to 30 days prior to the scheduled class date. Within 30 days, 50% refund will be given. If less than 2 weeks, NO REFUND will be given, though you may opt to reschedule your class date.



Class registration closes two weeks prior to class. If there is a pressing need for a seat, please send an email to training@anglepoint.com with the subject ‘LATE REGISTRATION’ and your contact information. We will do our best to get you a seat, but we cannot guarantee availability.

Course Outline

Day 1- Course Outline

• Introduction to IAITAM

• Instructor Introduction

• Student introductions

• ITAM Code of Ethics

• Description of a Certified IT Asset Manager

• Overview of the ITAM Program

• Foundation Processes (Program, Project, Policies) Communication and Education

• Description of Key Process Areas (KPA)

• How they relate to each other

• Why the KPA’s are necessary and how they will benefit your organization

• Homework Assignment

Day 2- Course Outline

• Homework Review

• Project Management

• Project Descriptions

• Homework Assignment

Day 3- Course Outline

• Homework review

• Course discussion of Projects

• Roles and Responsibilities

• Homework assignment

Day 4- Course Outline

• Homework review, Course Discussion on Projects and any Outstanding Roles and Responsibilities and workflows from homework 

• Culmination Exercise: Bringing it all Together

• Class Discussion: What was learned from the Workflow Activity?

• Exam Review

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