Course level: Basic- Minimal to no experience required

The CSAM course represents the culmination of ever-changing software information, laws and regulations as promulgated in the past and directs focus to the new standards covering software applications and the severe detriments of not being aware of and adhering to current and proposed regulatory mandates.
Attendees will learn the importance of Software Asset Management in today’s dynamic ITAM environment. Never before has it been so important that there be at least one individual in an organization whose focus and training is devoted specifically to software management and the long-term value and benefits derived from that knowledge. It all begins here with the CSAM course of instruction and certification designed to be a core foundation builder to any ITAM program.

CSAM 6/5-6/6 Registration


Wednesday, June. 5th, 2019 –
Thursday, June. 6th, 2019


$1,900.00 USD


9:00am –
4:00pm EST



Course Outline

Day 1- Course Outline

– Introduction to IAITAM
– Instructor Introduction
– Student introductions
– ITAM Code of Ethics
– Description of a CSAM
– Overview of the ITAM Program
– IAITAM Key Process Areas
– Communication and Education
– Policy and Procedures
– Compliance Management
– Software Industry Member Organizations
– Compliance Preparations
– Proactive vs. Reactive SAM
– Software Licensing
– License Types
– Discovery and Repository tools, Uninstall Tools

Day 2- Course Outline

– Cost Savings and Benefits
– Acquisitions & Negotiations
– Terms and Conditions
– Finance Management
– Software Management
– Forecasting
– Business Continuity &
– Contingency Planning
– Leadership Changes
– Litigation
– Documentation & SAM
– Disaster Planning and Recovery
– Compliance Factors
– Contracts & EULA
– Lifecycle Management
– Vendor Management
– Data Security
– Disposal Process
– Project Planning
– Change Management
– Questions and Review Before Exam

Important Information

Online Class Requirements

Students will benefit from participating in live discussions over WEBCAM and should take every opportunity to test the Microsoft Skype for Business ® conference software prior to the start of class (see your class schedule). High bandwidth connections are required (3.0 Mbps minimum) for video and audio.

Refund Policy

Full Refunds (minus processing fee) are given up to 30 days prior to the scheduled class date. Within 30 days, 50% refund will be given. If less than 2 weeks, NO REFUND will be given, though you may opt to reschedule your class date.



Class registration closes two weeks prior to class. If there is a pressing need for a seat, please send an email to training@anglepoint.com with the subject ‘LATE REGISTRATION’ and your contact information. We will do our best to get you a seat, but we cannot guarantee availability.

Meet Your Instructor

Ethan Smith

Director of Training

Ethan Smith has over 22 years of professional experience implementing sustainable IT Asset Management and IT Service Management programs. He also has competencies in security, networking, operations, and teaching. Most recently, Ethan is focused on improving SAM awareness, knowledge and skills through leading Anglepoint’s SAM School. Previously, he managed the Anglepoint SAM tooling services team which provides clients with expert assistance and asset discovery solutions for license compliance reporting. 

Prior to joining Anglepoint, Ethan was the Practice Lead for distributed IT Asset Management at IBM Corporation, establishing a Center of Excellence and IBM PartnerWorld Software Asset Management accreditation program. He also designed and implemented ITIL inspired solutions for clients in the Financial, Manufacturing, Legal, Transportation, Communications, Retail, Insurance, Hospitality, Healthcare, State and Government sectors. 

Ethan holds over 34 certifications from IAITAM, IBM, Microsoft, Cisco, and other companies. He is a repeat guest speaker at multiple IBM and ITAM/ITSM conferences. Ethan attended Materials Science & Engineering at Rensselaer Polytechnic Institute in Troy, NY and is a certified technology trainer. 

IAITAM Training Partner



We are partnering with IAITAM for this training.

Become a Training Partner



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