Course level: The course is not designed for the novice IT Asset Manager and is homework intensive.

The primary purpose of this course is to educate ITAM professionals to manage IT assets while aligning with the organizational business drivers that promote ROI, reduces risk and increases productivity. By attending this course the attendee will be able to understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program; specify and define the duties and responsibilities necessary to be an effective IT Asset Manager; as well as be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program.
Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization’s ITAM Program. The intense four-day course with optional certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.

CITAM 6/17-6/20 Registration


Monday, June.17th, 2019 –
Thursday, June. 20th, 2019


$3,000.00 USD


9:00am –
4:00pm EST



Course Outline

Day 1- Course Outline

– Introduction to IAITAM
– Instructor Introduction
– Student Introductions
– ITAM Code of Ethics
– Description of a Certified IT Asset Manager
– Overview of the ITAM Program
– Foundation Processes (Program, Project, Policies) Communication and Education
– Description of Key Process Areas (KPA)
– How They Relate to Each Other
– Why the KPA’s are Necessary and How They Will Benefit Your Organization
– Homework Assignment

Day 2- Course Outline

– Homework Review
– Project Management
– Project Descriptions
– Homework Assignment

Day 3- Course Outline

– Homework Review
– Course Discussion of Projects
– Roles and Responsibilities
– Homework Assignment

Day 4- Course Outline

– Homework Review, Course Discussion on Projects and any Outstanding Roles and Responsibilities and Workflows from Homework.
– Culmination Exercise: Bringing it all Together
– Class Discussion: What was learned from the Workflow Activity?
– Exam Review

Important Information

Online Class Requirements

Students will benefit from participating in live discussions over WEBCAM and should take every opportunity to test the Microsoft Skype for Business ® conference software prior to the start of class (see your class schedule). High bandwidth connections are required (3.0 Mbps minimum) for video and audio.

Refund Policy

Full Refunds (minus processing fee) are given up to 30 days prior to the scheduled class date. Within 30 days, 50% refund will be given. If less than 2 weeks, NO REFUND will be given, though you may opt to reschedule your class date.



Class registration closes two weeks prior to class. If there is a pressing need for a seat, please send an email to training@anglepoint.com with the subject ‘LATE REGISTRATION’ and your contact information. We will do our best to get you a seat, but we cannot guarantee availability.

Meet Your Instructor

Ethan Smith

Director of Training

Ethan Smith has over 22 years of professional experience implementing sustainable IT Asset Management and IT Service Management programs. He also has competencies in security, networking, operations, and teaching. Most recently, Ethan is focused on improving SAM awareness, knowledge and skills through leading Anglepoint’s SAM School. Previously, he managed the Anglepoint SAM tooling services team which provides clients with expert assistance and asset discovery solutions for license compliance reporting. 

Prior to joining Anglepoint, Ethan was the Practice Lead for distributed IT Asset Management at IBM Corporation, establishing a Center of Excellence and IBM PartnerWorld Software Asset Management accreditation program. He also designed and implemented ITIL inspired solutions for clients in the Financial, Manufacturing, Legal, Transportation, Communications, Retail, Insurance, Hospitality, Healthcare, State and Government sectors. 

Ethan holds over 34 certifications from IAITAM, IBM, Microsoft, Cisco, and other companies. He is a repeat guest speaker at multiple IBM and ITAM/ITSM conferences. Ethan attended Materials Science & Engineering at Rensselaer Polytechnic Institute in Troy, NY and is a certified technology trainer. 

IAITAM Training Partner



We are partnering with IAITAM for this training. 

Become a Training Partner



Want to become a training partner? Let’s talk.